FAQ
We've got all the answers!
We went ahead and answered the most common questions we are asked. Still not satisfied? Let us know what questions we haven't answered so we can slap them on this page!
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Yes! We offer a 10% discount for first responders and military. Just use shoot us a quick message or email and we'll send you a promo code!
We also offer bulk discounts. Planning on renting several inflatables for one event? The more you rent, the bigger the discount!
We also discount our inflatables during slower seasons (cold weather).
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In Texas, commercial inflatables—like bounce houses and water slides—are legally classified as Class B amusement rides. Because of this, the state requires them to meet strict safety standards before they can be rented to the public.
This includes:
- Annual inspections by a qualified inspector to verify the inflatable is safe and properly maintained
- A valid state-issued inspection sticker on each unit
- Liability insurance coverage to help protect customers in the event of an accident
At Supernova Inflatables, every unit we rent is fully compliant with these Texas requirements—inspected, approved, and insured.
Why does this matter?
Because not all inflatable rentals operate at the same standard. Choosing a company that is properly inspected and insured means:
- The equipment has been professionally evaluated for safety
- It’s set up and operated according to proper guidelines
- You and your guests have an added layer of protection and peace of mind
While lower-priced options may seem appealing, they can sometimes come with unknown risks. Without proper inspections or adequate insurance coverage, you may not always know the condition of the equipment or the level of protection in place if something goes wrong.
We believe your event deserves better so we cover this so you don't have to worry about it.
With Supernova Inflatables, you’re not just renting equipment—you’re choosing a safe, reliable, and worry-free experience you can feel confident about.
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We provide rules prior to leaving the inflatable with the event.
In addition to the rules, we install an alarm system on every inflatable that will emit a loud audible alarm to let parents or event staff know the inflatable is deflating, losing power or not pushing enough air so their children can get out safely. (If this occurs, please let us know immediately so we can address the situation. Safety is our top priority and we want you to feel confident when renting with us!)
Inflatables are secured into the ground with large stakes to prevent the possibility of it being moved during its use. If they are used in parking lots where stakes cannot be utilized, inflatables are secured with large sandbags, (approximately 50 lbs each) Inflatables will NOT be rented during winds excess of 15 mph to ensure safety of the jumpers.
The inflatables are inspected by staff after every use to ensure they are safe to be rented back out and then sanitized. Along with our own inspections, they are annually inspected by TDI-Certified inspectors as required by state law to ensure they are safe and properly maintained.
Though jumping on inflatables is fun and eventful, accidents can happen and we plan to limit those as much as possible.
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A time, a date, an area large enough to fit the inflatable and a nearby electrical outlet. If you don't have a nearby electrical outlet, you will need to rent a generator in order to give power to the blowers.
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We may deliver the inflatable approximately 30 minutes to 2 hours before your scheduled time. This extra time is exactly what it is, extra. During high booking seasons, we may have several bookings within the same time frame. To make sure that all customers get their rental on time, we may have to deliver very early to ensure this happens.
Ex. If you pay for 4 hours (12:00-4:00) we may deliver it at 11:00 to make sure you get it on time. This means from 11:00-12:00, it is free. Your event will go on until 4:00 where we will pick up the inflatable for you. You pay for 4 hours but get 5 and so forth.
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If this box is checked at checkout, we will hide a small "astronaut cutout" in the inflatable for the kids in the event to search for while they are jumping. Once located, if that astronaut is brought to the pickup crew, all the children in the event get a candy bar! (A small toy instead is an option) This costs nothing extra and is something fun we like doing while working with families.
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Definitely not! We will gladly deliver for any event. This includes family get togethers, graduations, large social events, weddings, work events, or if you just want to have an inflatable at a specified location to just enjoy. Though parties and birthdays are the most common, it is not our only destinations.
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Yes! They are sanitized and inspected every use before they are rented out again. It would be kind of gross to jump in an inflatable and still smell the previous kids' breath inside of it.
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We understand weather is chaotic, especially rain and wind in Amarillo. If we expect there is a high chance of a storm or rain during your event, we will let you know and advise you not to rent. We will not rent out inflatables during thunderstorms and winds in excess of 15 MPH. If one happens to appear during your event, we are more than happy to work around it. If your event gets rescheduled, let us know and we can simply move to your new date.
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We normally set out times at (4) hours, (6) hours, (8) hours, and all day. Most events fall within the 4 hours range but we don't want you to feel limited to just those specific time frames. If your event is in between times, you can let us know and we will work with you!
Only showing up for times you don't need? Make sure to double check your date/time at the top of the page.
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We are located in Amarillo, TX so all locations within the city limits are covered. We also deliver to Canyon, Bushland, Bishop Hills, Lake Tanglewood, and smaller areas in between. If you live further out and wish to rent, there may be a delivery fee to cover the transportation costs. Just reach out to us and let us know for a better estimate.
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Yes, as long as you are within the areas listed under "Where do you deliver?". The delivery comes with the price. For further out locations, a delivery fee may be charged to cover gas.
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The inflatable being up for the length of the event purchased, the delivery of the inflatable to your event, the set-up and teardown, and any free add-ons you may opt in for during checkout. We try to make this as stress free as possible for you!
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Yes! We are always looking to contract with larger events and larger businesses that are looking to spice up their events. Whether that be for a super large event, an annual event, or just randomly placed events you're having throughout the year, we will gladly meet you all the way! Go to our "Contracts & Partnerships" tab to learn more about how we can be a part of your family more often.
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Just 2. We are hoping to grow to be larger. We are a very small family owned business. We try our hardest to maintain amazing customer service and delivery as best as we can as a 2 person team.