Frequently Asked Questions

FAQ

We've got all the answers!

We answered the most common questions we are asked. If you have more, that's fine by us! Just reach out and let us know. 

  • Yes! We offer a 10% discount for first responders and military. Just use shoot us a quick message or email and we'll send you a promo code! 

    We also offer bulk discounts. Planning on renting several inflatables for one event? The more you rent, the bigger the discount! 

    We also discount our inflatables during slower seasons (cold weather).

  • We want everyone to enjoy their event. In order to ease the stress of finances, we allow a 20% option and pay the rest whenever you prefer before your event.

    In order to reserve (block the date and remove the inflatable from our inventory) all we ask for is 20% of the amount the day of your booking. The rest can be paid before your event. This can be done in several payments whenever you are comfortable or the entire remainder the day before. If it is not paid the day before your event, we will reach out to let you know. If it is not paid by the time we deliver and we do not hear anything from you, we will take the response as a cancellation and close the booking.

    There is no interest for opting in for this nor are there any additional fees added because of it. It's just our way to help you. 

    If you have any questions, we are always here to assist you with your booking process!

  • Hidden Astronaut (Any Event) - With every rental, we hide a sticker astronaut inside the inflatable. If this astronaut is found and the sticker is shown to the pickup staff, full-size candy bars will be handed out to the kids! (Maximum of 10 allowed) 

    Birthday Card (Birthdays) - Every birthday rental comes with a birthday card that is signed by the Supernova Inflatables LLC staff. These are not mass produced so every card is picked out for your event only and signed personally. (FYI: We try and find cards themed to your event but sometimes nearby stores don't carry them)

    Certificate of Official Astronaut (Any Event) - Every rental includes a laminated certification designed by us that certifies your child as an official astronaut with the Supernova Authority. It includes your child's name, the date of issuance (your event date unless specified otherwise) and signed by the Director of Interstellar Operations (Founder of Supernova Inflatables LLC). On the back of the certificate, we like to sign and write a personal note just for fun. 

    All these are included with the rental and are totally optional. AND FREE!

  • Yes! We will deliver the unit to you and set it up for your event for FREE (Delivery is FREE within 20 miles). Once your event ends, we will come back, clean the unit, sanitize it and tear it down for you. 

  • In Texas, commercial inflatables—like bounce houses and water slides—are legally classified as Class B amusement rides. Because of this, the state requires them to meet strict safety standards before they can be rented to the public.

    This includes:

    • Annual inspections by a qualified inspector to verify the inflatable is safe and properly maintained
    • A valid state-issued inspection sticker on each unit
    • Liability insurance coverage to help protect customers in the event of an accident

    At Supernova Inflatables, every unit we rent is fully compliant with these Texas requirements—inspected, approved, and insured.

    Why does this matter?

    Because not all inflatable rentals operate at the same standard. Choosing a company that is properly inspected and insured means:

    • The equipment has been professionally evaluated for safety
    • It’s set up and operated according to proper guidelines
    • You and your guests have an added layer of protection and peace of mind

    While lower-priced options may seem appealing, they can sometimes come with unknown risks. Without proper inspections or adequate insurance coverage, you may not always know the condition of the equipment or the level of protection in place if something goes wrong. 

    We believe your event deserves better so we cover this so you don't have to worry about it.

    With Supernova Inflatables, you’re not just renting equipment—you’re choosing a safe, reliable, and worry-free experience you can feel confident about.

  • A time, a date, an area large enough to fit the inflatable and a nearby electrical outlet. If you don't have a nearby electrical outlet, you will need to rent a generator in order to give power to the blowers. 

  • We may deliver the inflatable approximately 30 minutes to 2 hours before your scheduled time. This extra time is exactly what it is, extra. During high booking seasons, we may have several bookings within the same time frame. To make sure that all customers get their rental on time, we may have to deliver very early to ensure this happens.

    Ex. If you pay for 4 hours (12:00-4:00) we may deliver it at 11:00 to make sure you get it on time. This means from 11:00-12:00, it is free. Your event will go on until 4:00 where we will pick up the inflatable for you.  You pay for 4 hours but get 5 and so forth. 

  • Yes! They are sanitized and inspected every use before they are rented out again.

  • We understand weather is chaotic, especially rain and wind in Amarillo. If we expect there is a high chance of a storm or rain during your event, we will let you know and advise you not to rent. We will not rent out inflatables during thunderstorms and winds in excess of 15 MPH. If one happens to appear during your event, we are more than happy to work around it. If your event gets rescheduled, let us know and we can simply move to your new date. 

  • Our times are set for (4) hours, (6) hours, and all day. 

    (4) Hours - For your common birthdays or rented spaces where you are only allotted a certain amount of time. 

    (6) Hours - For your longer events that may go longer than the common 4 hours but you don't want the unit all day. 

    All Day - We deliver it as soon as you would like and pick it up either at the end of the day (7 PM or 8PM) or the following morning. 

  • We are located in Amarillo, TX so all locations within the city limits are covered. We also deliver to Canyon, Bushland, Bishop Hills, Lake Tanglewood, and smaller areas in between.

  • Yes, for a specific distance. 3400 S Osage St. in Amarillo, TX is where we have set the starting point. Delivery is FREE within 20 miles and then $6 a mile afterwards. 

    Please reach out for a quote if you are wanting specific mileage and prices. 

  • The inflatable being up for the length of the event purchased, the delivery of the inflatable to your event, the set-up and teardown, and any free add-ons you may opt in for during checkout. We try to make this as stress free as possible for you!

  • Yes! We are always looking to contract with larger events and larger businesses that are looking to spice up their events. Whether that be for a super large event, an annual event, or just randomly placed events you're having throughout the year, we will gladly meet you all the way! Go to our "Contracts & Partnerships" tab to learn more about how we can be a part of your family more often.  

  • Just 2. We are hoping to grow to be larger. We are a very small family owned business. We try our hardest to maintain amazing customer service and delivery as best as we can as a 2 person team. 

  • This is for several reasons. 

    Clean Up - Water units require more cleaning prior to being rolled up. This takes time as we have to ensure that the unit is drained, completely dry to prevent molding, and still sanitized to maintain our clean promise. In addition to this, Amarillo has a very dusty climate. This weather, in addition to the unit being wet, means that dust/dirt sticks to the unit and needs extra cleaning.

    Water Draining - We utilize a water transfer pump and a shop vac in order to remove the water from the pool and discharge it into the street, alley, driveway, etc. instead of dumping several hundreds gallons of water into your yard. This is both to prevent damaging your yard and make a further mess with more mud. 

    Time - Because of the extra measures, staff members have to extend the time of the teardown process and will spend more time draining and cleaning a wet unit than they would cleaning and rolling up a dry one.